What is your Return Policy?
On Online Purchase only we offer a 14-day return policy. You may return any item in its original condition within 14 days of purchase for a full refund. You must obtain a Return Authorization Number and include all packaging and certificates in your return.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective and you note us within 24 hours from shipment recived. The items we can't accept for returns is:
Custom or personalized orders
Any item showing signs of wear or altered.
Items on sale.
Resize - Resizing a rough diamond ring band is considered a custom order therefore it is final sale and non-returnable.
How do I make a return/exchange?
Please email us at firstname.lastname@example.org and you will be given a return authorization number. Write this code on the outside of the box you are returning. You must include all original packaging and collateral material, including the certificates. If your certificates are not returned, you will be liable for the $200 replacement cost which will be deducted from your return. For security reasons, DO NOT write Diamond in the Rough anywhere on the outside of the box.
How do I Package my return/exchange?
Ship your package via US Postal Service Registered Mail, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Diamond in the Rough (FedEx and UPS will not insure merchandise you ship valued over $500). Do Not write Diamond in the Rough on the outside of the box – only DITR, LLC. Use the address provided on your invoice: DITR, 2401 Fountain View dr. Ste 100 Houston, TX 77057. For items over $25,000, please contact us directly for shipping instructions. You must follow these instructions exactly. Failure to do so will prevent the processing of your return. Diamond in the Rough is not responsible for loss or damage of return shipments.
What voids a return?
Upon receiving your item, it will be checked by our returns department. Any item showing signs of wear, altered in any way or resized cannot be returned. Items without a Diamond in the Rough Return Authorization code and improperly packaged or insured will be refused receipt.
Do you charge a restocking fee on exchanges or returns?
No, we do not charge a restocking fee.